Frequent questions

(6) Logistics
(3) Instalation and maintenance
(6) Products and solutions
(3) Commercial
(18) All

What is the delivery time of the product after the order is placed?

Under normal conditions, for Bogotá and Sabana we have 3 working days lead time, and 5 working days for national dispatches. The speed of delivery depends on the state of the roads, product availability and availability of the fleet and on-site storage spaces.

How far from the vehicle can the download be made?

It is required to carry out the unloading to the lateral edge of the vehicle when it is in bulks and maximum 3 meters to the edge of the vehicle when it is carried out with a crane or hydraulic clamp. For dispatches in Bogotá and Sabana where hydraulic crane is used to unload.

What is the free height for the operation?

A minimum of 8 meters free of powered cables or building structures that prevents the normal operation of the arms of the hydraulic cranes / tweezers.

Can I load vehicles with the truck’s tent?

Yes, you can load a vehicle covered by a tent if the bodywork is removable. This bodywork operation is carried out by Ladrillera Santafé personnel.

Is the loading and unloading of the vehicle included for national shipments?

The load is carried out by Ladrillera Santafé and the unloading operation is assumed by the client in a prudent time

How long does it take to unload a vehicle with hydraulic crane and / or clamp?

The average download time is 50 minutes with optimal conditions. The operation must be carried out on leveled and firmed land.

Do the facades require washing?

Please follow Ladrillera Santafé’s Washing Manual recommendations. Prior to its application, excess mortar and dust must be removed and the wall pre-moistened (this reduces the penetration of the acid in the wash solution into the clay piece). Do not use strong acids with the washing solution; weak acids such as nitric acid should be used in the recommended dosages. After scrubbing the wall with the washing solution, it should be removed with plenty of water. The effectiveness of the washing solution should always be verified with previous tests.

What is the recommended time to perform the washing of a facade after its installation?

It is recommended after 28 days.

What are the products recommended by Ladrillera Santafé for the facade washing with terracotta pieces?

The use of a solution composed of one (1) part of nitric acid and ten (10) parts of water is recommended. The most concentrated solutions can damage the wall and generate stains. Since the acids can have harmful effects on the walls, if not used properly, they will affect the stability and appearance of the pieces. To obtain more information about the correct washing procedure, please refer to the technical sheet that you will find under each product section

Where can I find technical information about your products?

Please visit the technical information section on each specific product. You will be able to download a pdf file with the technical specification for the product of your interest.

Where can I locate the technical sheet of a specific product?

Please refer to the specific information section of each product where you can download the technical data sheets in PDF file.

What is the maximum distance between supports that the Santafé PlacaFácil system allows?

The suggested distance is that the light between supports is not greater than 3.80 meters. For more information on the correct installation of Placafacil Santafé System please refer to the installation manual that you will find in the informative section of this web page under the "PlacaFácil" products section.

What is the maximum load that the PlacaFácil Santafé system supports?

The Santafé PlacaFácil is designed to support a load of 300 kg / m2 of dividing walls. For more information on the correct installation of Placafacil Santafé System please refer to the installation manual that you will find in the informative section of this web page under the "PlacaFácil" products section.

Is the PlacaFácil Santafé system earthquake resistant?

The Santafé PlacaFácil system complies with the Colombian code of earthquake resistance NSR -10. For more information on the correct installation of PlacaFacil Santafé System please refer to the installation manual that you will find in the informative section of this web page under the "PlacaFácil" products section.

How many floors can you build with PlacaFácil?

The PlacaFácil Santafé system serves as a diaphragm for buildings up to 5 floors. For more information on the correct installation of Placafacil Santafé System please refer to the installation manual that you will find in the informative section of this web page under the "PlacaFácil" products section.

Who should I contact to buy them?

We have nationwide coverage. Contact one of our sales representatives according to your region and the type of business. See the "Contact Us" section.

How can I get a quote from you?

Ladrillera Santafé in a personalized way and according to your needs will guide you to the best solution for you. Please contact our sales representatives directly.

Is Ladrillera Santafé developing new products and colors?

We are constantly innovating according to market requirements and trends. We listen to customers to determine their needs and we try to get ahead with product solutions accordingly.

What is the delivery time of the product after the order is placed?

Under normal conditions, for Bogotá and Sabana we have 3 working days lead time, and 5 working days for national dispatches. The speed of delivery depends on the state of the roads, product availability and availability of the fleet and on-site storage spaces.

How far from the vehicle can the download be made?

It is required to carry out the unloading to the lateral edge of the vehicle when it is in bulks and maximum 3 meters to the edge of the vehicle when it is carried out with a crane or hydraulic clamp. For dispatches in Bogotá and Sabana where hydraulic crane is used to unload.

What is the free height for the operation?

A minimum of 8 meters free of powered cables or building structures that prevents the normal operation of the arms of the hydraulic cranes / tweezers.

Can I load vehicles with the truck’s tent?

Yes, you can load a vehicle covered by a tent if the bodywork is removable. This bodywork operation is carried out by Ladrillera Santafé personnel.

Is the loading and unloading of the vehicle included for national shipments?

The load is carried out by Ladrillera Santafé and the unloading operation is assumed by the client in a prudent time

How long does it take to unload a vehicle with hydraulic crane and / or clamp?

The average download time is 50 minutes with optimal conditions. The operation must be carried out on leveled and firmed land.

Do the facades require washing?

Please follow Ladrillera Santafé’s Washing Manual recommendations. Prior to its application, excess mortar and dust must be removed and the wall pre-moistened (this reduces the penetration of the acid in the wash solution into the clay piece). Do not use strong acids with the washing solution; weak acids such as nitric acid should be used in the recommended dosages. After scrubbing the wall with the washing solution, it should be removed with plenty of water. The effectiveness of the washing solution should always be verified with previous tests.

What is the recommended time to perform the washing of a facade after its installation?

It is recommended after 28 days.

What are the products recommended by Ladrillera Santafé for the facade washing with terracotta pieces?

The use of a solution composed of one (1) part of nitric acid and ten (10) parts of water is recommended. The most concentrated solutions can damage the wall and generate stains. Since the acids can have harmful effects on the walls, if not used properly, they will affect the stability and appearance of the pieces. To obtain more information about the correct washing procedure, please refer to the technical sheet that you will find under each product section

Where can I find technical information about your products?

Please visit the technical information section on each specific product. You will be able to download a pdf file with the technical specification for the product of your interest.

Where can I locate the technical sheet of a specific product?

Please refer to the specific information section of each product where you can download the technical data sheets in PDF file.

What is the maximum distance between supports that the Santafé PlacaFácil system allows?

The suggested distance is that the light between supports is not greater than 3.80 meters. For more information on the correct installation of Placafacil Santafé System please refer to the installation manual that you will find in the informative section of this web page under the "PlacaFácil" products section.

What is the maximum load that the PlacaFácil Santafé system supports?

The Santafé PlacaFácil is designed to support a load of 300 kg / m2 of dividing walls. For more information on the correct installation of Placafacil Santafé System please refer to the installation manual that you will find in the informative section of this web page under the "PlacaFácil" products section.

Is the PlacaFácil Santafé system earthquake resistant?

The Santafé PlacaFácil system complies with the Colombian code of earthquake resistance NSR -10. For more information on the correct installation of PlacaFacil Santafé System please refer to the installation manual that you will find in the informative section of this web page under the "PlacaFácil" products section.

How many floors can you build with PlacaFácil?

The PlacaFácil Santafé system serves as a diaphragm for buildings up to 5 floors. For more information on the correct installation of Placafacil Santafé System please refer to the installation manual that you will find in the informative section of this web page under the "PlacaFácil" products section.

Who should I contact to buy them?

We have nationwide coverage. Contact one of our sales representatives according to your region and the type of business. See the "Contact Us" section.

How can I get a quote from you?

Ladrillera Santafé in a personalized way and according to your needs will guide you to the best solution for you. Please contact our sales representatives directly.

Is Ladrillera Santafé developing new products and colors?

We are constantly innovating according to market requirements and trends. We listen to customers to determine their needs and we try to get ahead with product solutions accordingly.